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Frequently Asked Questions

Have a question? We’re here to help! Browse our most common questions below, or contact us if you need more info.

1. What are Pizza Delight’s hours of operation?
Pizza Delight restaurants do not have a universal set of hours. Each location sets its own opening and closing times based on local demand and provincial regulations. To find the hours for your nearest Pizza Delight, use the Restaurant Locator by entering your city, address, or postal code.
If your pizza delivery is delayed, contact your local Pizza Delight restaurant directly and speak to a team member. Our staff can check the status of your order and provide updated delivery or pickup times.
Once you submit your online pizza order, any changes (such as adding items or altering delivery instructions) must be handled by the restaurant you ordered from. Contact that restaurant as soon as possible, especially during busy times, as changes may not be possible once preparation has started.
When placing an order online at Pizza Delight, you can pay using:
  • Major credit cards
  • Debit cards where supported
  • Pizza Delight and MTY Group gift cards
These methods ensure secure payment before your order is prepared and delivered.
No, Pizza Delight gift cards (physical or digital) never expire. If your gift card isn’t working, please contact the Pizza Delight support team at contactus@pizzadelight.ca for assistance.
To locate your nearest Pizza Delight:
  1. Visit the Restaurant Locator page.
  2. Enter your address, city, or postal code. The Restaurant Locator will show nearby locations and their details, including hours, contact information, and menus.
Many Pizza Delight restaurants offer free Wi-Fi for guests. Availability may vary by location, so be sure to ask the local staff when you arrive.
Pizza Delight provides complete nutritional and allergy information in downloadable brochures available on our website. These documents list calories, ingredients, and allergen data for menu items, helping with dietary planning and safe menu choices.
If you need to cancel your pizza order, please note that refunds for credit or debit card payments may take 3–7 business days to appear in your account due to bank processing times. If you haven’t received your funds after that period, please contact the Pizza Delight support team for assistance.
Yes! Pizza Delight restaurants participate in fundraising initiatives, and some locations offer catering for private events. To find out more about catering options or organizing a fundraising event, please contact your local Pizza Delight restaurant or email contactus@pizzadelight.ca.

1. What are Pizza Delight’s hours of operation?

Pizza Delight restaurants do not have a universal set of hours. Each location sets its own opening and closing times based on local demand and provincial regulations. To find the hours for your nearest Pizza Delight, use the Restaurant Locator by entering your city, address, or postal code.

2. My food is late — what should I do?

If your pizza delivery is delayed, contact your local Pizza Delight restaurant directly and speak to a team member. Our staff can check the status of your order and provide updated delivery or pickup times.

3. Can I change my online order after it’s placed?

Once you submit your online pizza order, any changes (such as adding items or altering delivery instructions) must be handled by the restaurant you ordered from. Contact that restaurant as soon as possible, especially during busy times, as changes may not be possible once preparation has started.

4. What payment options are accepted for online ordering?

When placing an order online at Pizza Delight, you can pay using:
  • Major credit cards
  • Debit cards where supported
  • Pizza Delight and MTY Group gift cards
These methods ensure secure payment before your order is prepared and delivered.

5. Do Pizza Delight gift cards expire?

No, Pizza Delight gift cards (physical or digital) never expire. If your gift card isn’t working, please contact the Pizza Delight support team at contactus@pizzadelight.ca for assistance.

6. How can I find my nearest Pizza Delight restaurant?

To locate your nearest Pizza Delight:
  1. Visit the Restaurant Locator page.
  2. Enter your address, city, or postal code. The Restaurant Locator will show nearby locations and their details, including hours, contact information, and menus.

7. Is Wi-Fi available at Pizza Delight locations?

Many Pizza Delight restaurants offer free Wi-Fi for guests. Availability may vary by location, so be sure to ask the local staff when you arrive.

8. Where can I get nutrition and allergy information for Pizza Delight products?

Pizza Delight provides complete nutritional and allergy information in downloadable brochures available on our website. These documents list calories, ingredients, and allergen data for menu items, helping with dietary planning and safe menu choices.

9. How do I cancel an online order and get a refund?

If you need to cancel your pizza order, please note that refunds for credit or debit card payments may take 3–7 business days to appear in your account due to bank processing times. If you haven’t received your funds after that period, please contact the Pizza Delight support team for assistance.

10. Are fundraising and private event catering available?

Yes! Pizza Delight restaurants participate in fundraising initiatives, and some locations offer catering for private events. To find out more about catering options or organizing a fundraising event, please contact your local Pizza Delight restaurant or email contactus@pizzadelight.ca.

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